TCX USA WARRANTY AND RETURNS POLICY:

Warranty Returns: TCX products purchased in the United States or Canada are covered by a 1 year (date of purchase) limited warranty against defects in materials or craftsmanship. Details of this limited warranty are available through TCX USA. This limited warranty does not cover normal wear and tear, negligence, improper use or care, accident, or unusual exposures. All warranty determinations will be made by TCX USA, which reserves the right to repair, replace, or issue credit for valid warranty returns in line with the TCX warranty policy. Online sales must be through a valid TCX dealer within North America.  MTA Distributing, Motovan INC., TCX USA, and TCX S.r.l. shall not be liable for incidental or consequential damages. Please contact us at 951-272-0971 or email us at info@tcxbootsusa.com.

Products returned for warranty inspection should be sent prepaid and insured. MTA Distributing, Motovan INC., TCX USA, and TCX S.r.l. will not be held responsible for lost or damaged packages. No returns will be accepted without a Return Authorization number.

Non-Warranty Returns: For non-warranty returns for credit in the United States, please contact MTA Distributing to obtain a Returns Authorization number and return shipping instructions. For non-warranty returns for credit in Canada, please contact Motovan INC. to obtain a Returns Authorization number and return shipping instructions. All returns for credit require MTA Distributing sales manager approval. All goods returned for credit must be new and in retail condition, in the original packaging with all associated labels and hangtags, and no price tags affixed. Products returned for credit should be sent prepaid and insured. MTA Distributing, Motovan INC., TCX USA and TCX S.r.l. will not be held responsible for lost or damaged packages. No returns will be accepted without a Returns Authorization number.

In order to obtain a Returns Authorization number and return shipping instructions please be ready to supply the following:

Warranty Form

  • Drop files here or

ridetcxboots@gmail.com
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